Refund policy

Return & Exchange Policy

Returns are accepted for store credit only. All return requests must be shipped back to us within 14 business days of the date your order was received.

Every order is eligible for an exchange or store credit, subject to the conditions below. All sale items are final sale and cannot be returned or exchanged.

Return Conditions

To be eligible for a return or exchange, items must be:

- In new and resalable condition
- Unworn and unwashed
- Free from damage, stains, odors, or other signs of use
- Returned with the original tags attached, where applicable

Shipping & Package Responsibility

Customers are responsible for all shipping costs associated with returns and exchanges.

The Branded Roan is not responsible for packages once they have been shipped back to us. We strongly recommend using a trackable shipping service and purchasing insurance. If you purchase additional insurance and your package is lost or damaged in transit, we will assist you with filing a claim.

Please mail returns to:

The Branded Roan
PO Box 429
Crossfield, AB T0M 0S0
Canada

Return Instructions

Please include a note inside your package containing:

- Your order number
- Your first and last name
- Whether you are requesting store credit or an exchange
- For exchanges, the item, size, and color you would like

Returns and exchanges without this information may not be processed.

Once your return has been received and approved, store credit will be issued by gift card and emailed to you. Store credit is not refundable or redeemable for cash.